Retail Processes
   
Processes and not just the products, determine the success of a company at the market place. We have powerful, cost effective programs for process design and implementation in retail.

We design retail processes and SOPs making use of global best practices. We also offer SOP implementation, SOP audit/certification and Mystery Shopping Solutions that deploy our proprietary templates.

We rely on a compliance driven approach for implementation of SOPs.
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Retail Business Performance   

In the booming retail market in India, retailers are going through some very interesting challenges and dilemmas. While they face the general challenges to the industry in terms of quality of human capital and margin pressures, each organization has its individual challenges. As part of our services, we offer business performance improvement consulting to retailers.

idea7 consultants work with retailers and their top managers to help them build an approach for sustainable growth.
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Retail Customer Value Management   

We at idea7 firmly believe that customer satisfaction though important, should be viewed within the framework of “Customer Value”. Studies all over the world have proved that customer retention and profitability depend on customer value. We work on various aspects of customer value including customer satisfaction. We have always taken a contrarian view on customer satisfaction.

We work in following areas related customer value management

> Customer Relationship Management
> Customer Satisfaction Tracking & Improvement
> Customer Research & Analytics
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Retail Data & Research   

As part of data & research solutions we offer primary, secondary research and analysis to our clients on assignment basis. These projects generally cover areas such as market study, business policy analysis, financial performance analysis etc.